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About the company Shipping and payment Warranty

Payment

Payment Methods:

Payment in the bank

Prepayment can be made through the Internet Bank or in the bank itself. The invoice will be prepared and sent to you at your specified e-mail address. Responsibility for the protection of the data during payment lies on the bank itself, since all monetary transactions are carried out in the Internet banking system. Delivery of the goods will be made only when the entire amount of money indicated in the invoice is credited to the bank account of SIA Askona-LV PNB Bank AS. After receiving the goods, you will be given an invoice confirming the receipt of the goods.

SIA "Askona-LV"
ID: 42403044049
Riga, Krasta Street 68A, LV-1019

Bank details: 
Bank: PAYSERA LT 
IBAN: LT92 3500 0100 0577 7249 
SWIFT BIC: EVIULT21XXX

Online Visa/MasterCard

You can pay with any credit card other than American Express.

Leasing

  • Aizdevums.lv
  • Incredit Group

When placing an order, select leasing as a form of payment, fill in all the required fields and fill out the order form. Choose one of the leasing companies (Aizdevums.lv or Incredit Group) and indicate the size of the first deposit and the term of the lease. If your chosen leasing company accepted the application for leasing, the leasing company will develop a leasing agreement that you must sign when you receive the goods, accompanied by a copy of your identity document (passport / ID), duly certified, in accordance with the Money Laundering Prevention Act and the financing of terrorism, part 14 of the 1st Article, which provides that a leasing company, when establishing business relations or performing operations specified in Article 11 of this Act , must make copies of the documents on the basis of which the client identification will be carried out. A copy of the identity document (passport / ID) was made correctly if it clearly shows your personal data (for a resident of Latvia: name, surname, personal identification code; for a non-resident of Latvia: name, surname, date of birth, personal photo, document ID, number and date of issue, country and institution that issued the document), as well as the following information on the copy of your ID document: text “Copy is true”, your personal signature, its transcription, personal number and date, match and with the requirements of paragraph 50 of the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 558 of September 4, 2018 on the development and preparation of documents. Payment for ordered goods is made in EUR by the prices indicated on the website. 



Delivery in Latvia

Upon receipt of the order, check its appearance, completeness and lack of mechanical damage.

If the goods are in stock:
Riga - 1-2 days working days
Latvia - 2-3 days working days

If the goods are not in stock:
Standard lead time for the new orders is 20-30 working days
* For orders on sofas and beds - up to 45 working days

Pickup from our stock

Receipt of the goods from our warehouse SIA Askona-LV, at Ilzenes St. 2, Riga, tel.+371 200 090 64:

  • On the weekdays from 9:00 to 18:00

  • On Saturdays and Sundays - by prior arrangement with the sales manager! In this case, payment for the goods must be made by the bank transfer. The money must be on the Askona-LV SIA account until Friday.
  • Receipt of goods in our warehouse is for free.

If the payment for the order is scheduled upon receipt, please pick up the order within 10 days from the moment of its preparation or notify if you plan to pick up the goods later.

In case the order has not been recalled and we have no information on extending the shelf life of the order, we reserve the right to cancel the order and return the reserved goods to the free sale.

If your order is no longer relevant for any reason and you want to cancel it, let us know about your decision. This will help us to determine more accurately the current stock supplies and not to create unnecessary savings, as well as to, perhaps, deliver the goods faster to another buyer. You can send us an e-mail, call us, send an SMS, or perhaps a letter in the mail - as you like!

Delivery by the Askona courier service in Riga and Latvia

In Riga and nearby Riga we will deliver the order by our courier or, in case of a large load, we will contact one of our friendly courier services for help. Standard delivery time is the same day or the next working day. As much as possible, we try to find a more accurate delivery time within 2-3 hours .

In the rest of Latvia, the delivery option with courier askona.eu is individually agreed with the manager for each specific case, taking into account your wishes and our capabilities.

If the delivery time changes, we will contact you to arrange a different delivery time.

Courier service Venipak

Venipak courier delivers the goods directly to your address. You have the opportunity to choose your preferred payment method and location.

 

If the goods are acquired by leasing, you must personally receive the goods and prepare:

  • A copy of your identity document (passport / identity card), which must be attached to the signed leasing agreement in accordance with the requirements of paragraph 1 of part 14 of the Law on the Prevention of Money Laundering and the Financing of Terrorism, which specifies that the leasing company entering into business relations or performing the operations specified in Article 11 of this Law, makes copies of documents on the basis of which the identification of the client was made;
  • The original of your identity document must be submitted, as this is a mandatory requirement in accordance with the first part of Article 12 of the Law on the Prevention of Money Laundering and Financing of Terrorism, which provides the identification of an individual by verifying his identity on the basis of an identity document.

   

If you did not provide the original of your identity document and did not attach a copy of the identity document to the leasing contract, the goods, unfortunately, will not be issued to you!


Delivery to Lithuania and Estonia

Upon receipt of the order, check its appearance, completeness and lack of mechanical damage.

If the goods are in stock:
Lithuania - 3-4  working days 
Estonia - 3-4 working days 

If the goods are not in stock:
Standard lead time for the new orders is 20-30 business days
* For orders on sofas and beds - up to 45 working days