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Rules of purchase

Shopping at the online store askona.eu will save you time and money! Due to low administrative costs, we have the opportunity to offer you products at a better price.

GENERAL TERMS AND CONDITIONS

  1. The terms of shopping at the online store www.askona.eu(hereinafter referred to as the Terms) contain the general terms and conditions of the online store www.askona.eu (hereinafter referred to as askona.eu). Conditions apply if you, as a Buyer, choose, order and purchase products offered in the online store askona.eu or in any other way use the services provided by the online store.
  2. Askona.eu organizes, performs and sells the goods and related services in the online store - SIA Askona-LV, legal address: Krasta street 68A, Riga, LV-1019, Latvia, registration number: 42403044049, VAT code EN 42403044049 (hereinafter "we" or "Ascona" or "Seller").

  3. Together with the order of the goods submitted by the Buyer, these conditions become the remote purchase agreement (hereinafter referred to as the Agreement) concluded between you, as the Buyer and us, as the Sellers, as well as a legal document binding on both parties.

  4. We reserve the right to make changes or additions to these conditions unilaterally. When you make purchases in our online store, the Conditions in effect at the time of the order, published in our online store, apply. So you should familiarize yourself with these Terms and Conditions before each purchase. If you place an order in the online store after the publication of the changed Terms, it is considered that you have read the new changes.

  5. Goods can be ordered:
    • On our website, when registering and filling out the order form (we recommend this option, as you will be able to follow the processing of your order). Registering on our site will allow you to add one or several products to the cart, view the previous purchase history, enter several shipping addresses, choose your preferred delivery method, buy goods faster and easier and recover your data.

    • Sending a request for an order by e-mail:info@askona.eu. . When ordering by e-mail, specify the product you are interested in, the price of the product, the desired delivery time and the exact delivery address, as well as a contact phone number. 

The agreement is considered concluded if you, as the Buyer, prepare and send the order in the online store askona.eu or by phone or e-mail and you make a payment in accordance with the conditions specified in the Terms or the Order (if the Buyer decided to pay for the goods at the time of the order) and to your email address specified by the Buyer, we, as the Seller, will send a confirmation that your order is accepted.

The Agreement remains in force until the parties fully comply with their obligations under the Agreement, unless your right of withdrawal is used and you unilaterally waive the Agreement.

Conditions of liability:

  1. The order of purchases in the online store askona.eu is determined by the Regulations of the Cabinet of Ministers of the Republic of Latvia of May 20, 2014, Nr. 255 "Conditions on distance contracts", which determines the content of information that must be provided before the conclusion of a distance contract and is included in the distance contract, the procedure for its submission, the timing and procedure for using the right of refusal, the rights and obligations of the consumer and the seller, and the form of cancelation and exceptions for the use of the right of refusal.

  2. These Terms and Conditions are obligatory for any user of the online store askona.lv and are valid when placing an order in any way - by registering on the site in the online store, filling out the order form or using an e-mail.

  3. By registering on askona.eu, you confirm that you are familiar with the information on the privacy policy of the online store askona.eu, on the processing, rights and protection of your personal data.

  4. Products are sold at prices that are valid in the online store at the time of placing the order. Prices for the goods are indicated with the VAT rate, which corresponds to the legislation of the Republic of Latvia.
    Payment in the online store askona.eu is possible in euros.
  5. Askona.eu reserves the right not to deliver the goods, if the customer has not paid for the goods.

  6. Prices for the goods and their offers in the askona.eu store are subject to change without notice, with the exception of the prices for the goods specified in the already made orders.

  7. Parameters or a complete set of the goods can be changed in accordance with the changes specified by the manufacturers.

  8. Changes of any information without reference to askona.eu are strictly prohibited.

  9. Product descriptions and images have an informative meaning, the product may differ from the image or there may be details on the image, that are not part of the product.

How to order the goods online on the website askona.eu:

  • Select the product or several products you are interested in, specify the quantity and add it to the basket by clicking "Add to the cart";

  • If you want to add another item to the cart, click “Continue shopping.” and if you want to place an order, click “Continue” at the top or bottom of the page. Information on the cost of delivery you will find in the section "Cost of delivery."

Step 1:
If you already have a user profile or you have already purchased a product on askona.eu - enter your email address and password as an existing customer.

If you make purchases for the first time on the website askona.eu, register and then make orders as our client.

Step 2:
Information about the client.

  • Fill in the required fields and create individual login data (email address and password) that you undertake to keep confidential and not to disclose to third parties.
  • If you want to make an order as an private person, please provide your details upon registration.
  • If you want to make an order as a legal entity, please provide the details of the legal entity during registration.
  • If you want to buy goods on credit, fill in the fields required for the registration of a leasing.

You are responsible for the accuracy, correctness and completeness of the data contained in the registration form. If your registration form changes, you must immediately update it. We draw your attention to the fact that we are not responsible for any damage caused to you and (or) to third parties due to the fact that you provided incorrect personal data or did not update it. You have the right to cancel your online registration at any time. By canceling the registration, you will not be able to use the online store and buy goods there. You get the right to purchase goods in the online store, simply by registering again in the online store. In addition, in order to reduce the risk of illegal access to the online store on your behalf, we recommend creating a complex, memorable password (it is recommended to create a password of at least 8 characters in length using capital and small letters and numbers, avoiding easily remembered words (such as your personal numbers (for example, your date of birth), etc., and change it at least every 6 (six) months.

You are responsible for the complexity of your registration data and their preservation, as well as for any actions (data transfer, product orders, your comments, etc.) performed in the online store, by joining through your individual login and password. If a third party connects to your online store and makes orders using your registration data, we will consider this person as your representative, to whom you have entrusted to make orders on your behalf. If you lose your registration data, you must immediately notify us by mail, phone or e-mail, or immediately change your registration data by joining the “My Details” section of the online store. In such cases, we cannot and will not be responsible for the losses incurred by you, third parties, by accessing the online store using your registration data.

Security of a login information is required for the payments made with the debit or credit card.

Step 3:
Delivery address.

  • Specify the delivery address to which the courier will deliver your order.

Step 4:
Type of delivery.

  • Select and mark your preferred type of delivery.

Step 5:
Payment method

  • Select and mark your preferred payment method.

Step 6:
Review the order

  • Your order and the total amount will appear. If you do not want to change the contents of the cart, click "Checkout", and your order will be executed.

When making a purchase in electronic form, make sure that you have everything you want in the "Trash". You can delete and recalculate the cart with goods by changing the number of products, units and goods.

Having filled in the information about the place of delivery, contacts, leasing information, you can re-edit the “Shopping Cart” by returning to “Change cart contents”.

Our sales representative will register and process your purchase on weekdays from 10:00 to 18:00. After receiving the order, the appropriate sales representative will contact you to confirm the order and / or agree on payment and delivery details.

Upon receipt of the goods, please make sure that the selected product in the correct configuration and quality was delivered to you.

Please note, that if you do not check the condition of the goods, the delivery and quality of the goods delivered, the goods are considered to be delivered in accordance with the completed order and in the appropriate quality.

Order goods by phone:

  • Choose the product you are interested in;

  • In the "Contacts" section, find and contact one of our sales representatives or administrators.

  • Our sales representative will register and process your purchase on weekdays from 10:00 to 18:00. Agree on the payment method, delivery time and address with your sales representative;

  • Upon receipt of the goods, make sure that you receive the selected product in the correct packaging and quality, except for the hidden defects.

Please note,that if you do not check the condition of the goods, the delivery and quality of the goods delivered, the goods are considered to be delivered in accordance with the completed order and in the appropriate quality.

Order goods by email:

  • Choose the product you are interested in;
  • When placing an order electronically, please indicate the name of the product, the price of the product, the desired time and delivery address, your name, surname and telephone number for communication, and send an email to: info@askona.eu;
  • Our sales representative will register and process your purchase on weekdays from 10:00 to 18:00. Our sales representative will contact you by sending an e-mail or calling the telephone number indicated by you to inform you about the availability of the goods in stock and to agree on the other details of delivery and payment;
  • Upon receipt of the goods, make sure that you receive the selected product in the correct packaging and quality, except for the hidden defects.

Please note,that if you do not check the condition of the goods, the delivery and quality of the goods delivered, the goods are considered to be delivered in accordance with the completed order and in the appropriate quality.

We inform you that we have the following rights:

  • limit the number of customers registered in the online store, block or delete customer profiles, taking into account the technical capabilities of the online store system;
  • without warning unilaterally restrict the Buyer from using the services of the Online Store, cancel the registration of the Buyer if the Buyer uses the online store violating the Terms, trying to damage the online store or our orders, stability of work and (or) security;
  • In case of significant circumstances, we may temporarily or permanently close the online store without prior notice to the Buyer. In this case, we will refund money paid for the orders not delivered to the Buyers within 5 business days.

Information exchange

We send all notifications and contact you by e-mail or phone number listed on your registration form.

Final Terms

  1. These conditions are prepared in accordance with the regulations of the Republic of Latvia.
  2. Relations established on the basis of these Terms and Conditions, established by the Law of the Republic of Latvia.